Refund
It is not normally policy to refund the price of the product. However, as every customer and gift is individual, (and therefore may require a decision on a case-by-case basis), please contact us so we can determine the best solution to the problem.
Petals Network is also able to provide other solutions, such as resending the gift or resending a different gift of the same value.
Monash Florist cannot guarantee specific delivery times for any orders, due to the dynamic nature of couriers and traffic.
Substitution Policy
Flowers are subject to seasonal availability. In the event that any of the flowers are unavailable, the florist will substitute with a similar flower in the same shape, style and colour. Stem count, packaging and container may vary.
Dissatisfactory Product
In the event the customer does not accept the substitution, Monash Floris may allow the customer to return the flower within 24 hours for a full refund. The customer shall organise and bear the cost of returning the product to us in the same condition including the card of the message. Failure of the 24-hour timeline and condition of the product shall impact the full refund.
Timed Delivery
While we offer customers the opportunity to nominate a preferred time of delivery, including "as soon as possible" (ASAP), it is not possible to guarantee that these times will be achieved. Monash Florist put efforts so that you get the freshest possible gift. Consequently, there are often local reasons why an order cannot be delivered within your preferred time frame.
We suggest you restrict your requests to AM or PM delivery or ASAP if that is important to you. Such deliveries can only be made during local business hours.
Also, it is usually possible though not guaranteed to deliver on a Saturday up to noon. It is not usually possible to deliver on Saturday afternoon or Sunday or national public holidays.
If the flowers are for a timed event like a funeral, the florists will do their best to assist. However, we strongly recommend that you give an alternative address so the flowers can be delivered there if too late for the timed event.
If the recipient has left the address (hospital) while the flower is already prepared, please provide an alternative delivery address within the same delivery area.
Note that if the alternative delivery address is in a different area, and therefore requiring the extra charge, Monash Florist would have the liberty to choose to request extra delivery cost or refund the 50% of the order price.
Personal Information
Monash Florist will lawfully collect and store personal information about a recipient, as provided by a customer, that is practicable to complete the order. Personal information including name, address and phone number will be collected by Monash Florist about a recipient when a customer places an order directly with Monash Florist via the Internet, by phone, by fax or by email, or through a contractor that collects the information on behalf of Monash Florist.
Disclaimer
By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Monash Florist may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.
